RETURNED
PRODUCT POLICY FOR SERIM® DIALYSIS,
PYLORITEK® or DISINTEK™
XL PRODUCTS
All dialysis
or PyloriTek® or DISINTEK™
XL product returned to Serim is subject to a return-processing
fee of
$50/kit. The only exception to
the fee is product shipped in error by Serim, provided the
customer reports the error within 5 days of receipt.
Prior notification and approval are required to return any
product to Serim. Credit will not be issued without prior notification
of the returned product.
Product Shipped in Error by Serim
Any product shipped in error by Serim must be reported
to Serim within 5 days* of receipt to receive any credit
or replacement.
Serim will issue a “Returned Product Authorization Number” and
the product must be returned unopened to Serim within 10 days
of authorization to receive credit or replacement.
Serim will pay for the shipping costs on the returned product
and replacement product. In the case of partial returns and/or
credits, Serim will not issue credit for the outgoing shipping
costs.
Product
Ordered in Error By Customer
Product returned to Serim is subject to a return-processing
fee of $50/kit.
Credit will be issued if:
The customer reports the error to Serim within 5 days*
of receipt and obtains a “Returned Product Authorization Number” from
Serim.
The unopened product (in original condition) is returned
within 10 days of authorization.
Shipping costs associated with the returned product are
the responsibility of the customer.
As Serim Test Kits are considered medical devices or in
vitro diagnostics, Serim maintains strict control over
the storage
conditions for each kit. Returned products are often subjected
to delay and unknown storage conditions prior to receipt
at Serim. To ensure that Serim Kits are only of the highest
quality,
we will not re-stock and re-sell returned kits to our customers.
*10 days for international orders
RETURNED PRODUCT POLICY FOR SERIM® FOOD SAFETY & SANITATION STRIPS
All returned
Serim Monitor Strips are subject to a return-processing fee
of 50% of the price paid. The only exception to the fee
is product shipped in error by Serim, provided the customer
reports the error within 5 days of receipt.
Prior notification
and approval is required to return any product to Serim.
Credit will not be issued without prior notification
of the returned product.
Product
Shipped in Error by Serim
- Any product shipped in error by Serim must be reported to Serim
within 5 days of receipt to receive credit or replacement.
- Serim will issue a "Returned Product Authorization Number" and
the product must be returned to Serim within 10 days of authorization
to receive credit or replacement
- Serim will pay the shipping costs on the returned product and
replacement product. In the case of partial returns and/or
credits, Serim will not issue credit for the initial
outgoing shipping cost.
Product Ordered in Error by Customer
- Product returned to Serim is subject to a return-processing fee of 50% of the price paid.
- Credit will be issued if:
- The customer reports the error to Serim within 5 days of receipt and obtains "Returned Product Authorization Number" from Serim.
- The unopened product (in original condition) is returned within 10 days of authorization.
- Shipping costs associated with the returned product are the responsibility of the customer.
Serim maintains strict control over the storage conditions
for each kit. Returned products are often subject to
delay and unknown storage conditions prior to receipt
at Serim.
To insure that Serim Kits are only of the highest quality,
we
will not re-stock and re-sell returned kits to our customers.
|
Home
About Us
Products
Technical Tips
Links
Distributors
Ordering
Contact Us